Reactivate/Transfer a license

Thinstuff Support
2025-05-22

 Reactivation

XP/VS licenses are bound by activation to the hardware of the respective computer. If the hardware has changed significantly (replacement of the motherboard, RAM, etc., or of the entire computer), the XP/VS Server Administrator on your physical machine will display the error message "Invalid Hardware Key”.

For virtual machines, this case occurs, when the MAC-address of the primary Windows network interfaces has changed (see 6.7 Licensing on virtual machines)

You can activate the license three times by yourself!

If these three times are exceeded you can ask in your Thinstuff account for further license reactivations.

  1. Go to your Thinstuff account and click on "Licenses".

  2. Click "Request release" next to the desired license.

    release_request_1

  3. Specify the reason for the license release and click on "Request Release” to send the request to Thinstuff support.

    release_request_2

  4. After approval of reactivation by Thinstuff Support you will receive an email that the license is released and you can continue to reactivate the license (see chapter 6.6 Activation).

Tags: change, hardware, How do i transfer a license?, License, Licensing, move, reactivate, reactivation, reactivaton request, required, reseller control center, transfer, XP/VS Server