Many customers are completely new to the whole Remote Desktop topic and are experiencing some issues after downloading XP/VS Server.
Most of the time, it is just a simple configuration issue.
Please go through the following Quick-Start guide before contacting our support team.
1. After successful installation of XP/VS Server you have to reboot your PC. The installation package includes a 14-days trial license to evaluate if our software suits your requirements.
2. Go to "Computer" -> right click "Properties" - Remote settings:
- Enable remote access
- Add those users to remote user group who are allowed to login remotely !
(Except on Windows Home Edtions)
3. To connect to the Terminal Server you will need the machine's IP-address.
If you connect within the LAN/ WLAN you will need the "internal IP-address" --> Click "Start - Run - Enter: cmd.exe to enter the Command Prompt. Enter command: ipconfig --> the IP-address will be shown.
If you connect from outside your network you will need the "external IP-address". However, when connecting from outside it might be necessary to setup port-forwarding on your router.
You can use any client application that supports the RDP protocol to connect to XP/VS Terminal Server. As the standart itself has been published there are today clients for nearly every platform available.
On Windows there is already a pre-installed RDP Client, called Remote Destkop connection (mstsc.exe).
--> Start - All Programs - Accessories - "Remote Desktop Connection" Enter IP-address (="Computer") and connect.
On Linux/Unix we recommend to use open source project, called FreeRDP.
There is also a free multi-platform client from Thincast Technologies GmbH available, called Thincast Client.
It is based on this open source project and available for Linux, macOS and Windows.
If you want to connect to XP/VS Server over the internet you will have to set up a port forwarding on your internet router to forward the external ip address/incoming tcp port 3389 (RDP) of your internet router to the internal ip address/tcp port 3389 (RDP) of your internal XP/VS Server computer.
To connect over the internet you would have to enter the external ip address of your internet router which is reachable from the internet into your RDP client.
Your internet router will receive this request when you try to connect with your RDP client over the internet and will forward this request to the internal ip address of your XP/VS Server computer.
Like that you will be able to reach your internal XP/VS Server with an RDP client over the internet.
For more details on how to set up port forwarding on your internet router please see here.
We do also recommend to take a deep dive into following topics:can't connect, cannot connect, configuration, xp/vs server