Remote Control

Thinstuff Support

With the Remote Control feature both users can see the same screen, keyboard and mouse input.

Please follow the steps below to establish a Remote Control session:

1) To initiate a Remote Control Session please start an RDP session with administrative rights and start the XP/VS admin tool.

Then right click on the session you want to Remote Control and choose Remote Control from the local menu.

In the next screen choose the key combination you want to use to end the Remote Control session.

2) After you have started the Remote Control session request the target user will see a confirmation dialogue in his RDP session to accept your Remote control request.


3)in following screenshot you can see the Remote Control session in action


4) To end the Remote Control session please press the key combination defined in the next screenshot .



A) Windows XP/Vista/7 / 2003/ 2008 (R2)
Remote Control can only be done from one RDP session to another RDP session or from one RDP session to the system console, but not from the system console to an RDP session.

B) Only a user with administrative rights can initiate a Remote Control session.

C) Remote Control is not supported with Windows 8 (all versions) nor Windows 2012
To answer the question as to "Why" and official response can be found here: 

"[...] The deprecation of shadowing in Windows Server 2012 RDSH was not a decision we easily made. Based on the overall improvements moving to a new graphics pipeline architecture the current shadowing architecture no longer works.[...]!"

Consequently Remote Control will also NOT work if you have installed Update(KB2592687)  

Description of the Remote Desktop Protocol 8.0 Update for Windows 7 SP1 and Windows Server 2008 R2 SP"

D) Remote Control is back with Windows 8.1/10/ Server 2012 (R2)/2016  in XPVS Terminal Server Verson 1.0.822


Version 1.0.822 - 2017, March 20:
- FIX: Remote Control (Shadowing) is working again on all Windows Editions
       (except Windows 8 and Windows Server 2012)
- NEW: Support for latest Windows 10 Insider Preview Build 15061

E) If you are logged in locally on the server running XPVS you can also start remote control in Command Prompt - run:
mstsc  /shadow:<session id>
The session ID specifies the ID of the session you want to shadow, this can be found in XPVS Server Adminsitrator.

Tags: control, feature, Remote, Remote Control feature, session, xpvs. xp/vs server