Thinstuff FAQ's | Support Topics

Welcome to our FAQs!

The structure of our FAQs (Frequently Asked Questions) is quite simple.
You can either search the categories, use the searchfield or click on the highlighted articles at the right side.


Thinstuff Support News:

July 05, 2022— Service update of TSX Gateway released

We've released a service update of TSX Gateway (V. 1.0.194).
Excerpt from the changelog:

Version 1.0.194 - 05.07.2022

- FIX: Fixed bug which could stall connections via reverse proxies (e.g. HAProxy)

As usual you can obtain the latest version from here.

2022-07-06 16:02

June 03, 2022— Compatibility issue detected

Have you experienced any issues with XP/VS Server after recent Windows Updates? Please update your installation.

=========================
  XP/VS Terminal Server
=========================
Version 1.0.930 - 2022, June 03:
-------------------------------------------------------------------------------
- FIX: Fixed a compatibility issue affecting systems running Windows 10, after the June 02, 2022 KB5014023 Preview Update got installed
Version 1.0.928 - 2022, May 30:
-------------------------------------------------------------------------------
- FIX: Fixed a compatibility issue affecting systems running Windows Server 2019, after the May 24,2022 KB5014022 Preview Update got installed
As usual the latest version of XP/VS Server can be downloaded from here.

All licenses and settings will be kept during this update process. After that please restart your server.

Contact support

For any issues and questions related to our software please feel free to contact our support team.

License reactivations

Usually an activated license is bound to the hardware of each machine.
In case you need to migrate your license to a new server follow this guide.

Report an issue

Before reporting an issue have a look into our FAQs.

Please provide following information when contacting our support team:

  1. Describe the issue
  2. Steps to reproduce the behavior
  3. Expected behavior
  4. Screenshots
  5. Environment
  6. License ID or Thinstuff Account ID

Report an issue

2022-07-05 15:08

Common topics:

Sillent installation of XP/VS Server

A silent install is the installation of XP/VS Server that requires no user interaction. This allows you to automate the updates of XP/VS Server in your environment.

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Error: Operating system update level is not compatible

There have been some reports when using Windows Server 2019 as host system, that the error message "Your current operating system update level is not compatible" appears. Please check if you have installed all latest Windows updates and follow this guide.

Read More

Error: License can't be activated

During the activation process, some information of the hardware is transferred to the web server, which generates the license file. Once this process is completed, the download of new license starts automatically.

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Invalid hardware key?

Usually an activated XP/VS license is bound to the hardware of each machine. Based on manual requests we do allow reasonable reactivation requests.

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Transfer a license

License releases are done by our webserver --- and this machine uses the Thinstuff registered email address
(license is tied to). If you want to move the license to a different machine the license needs to be released for reactivation
and reactivated on the new server.

Read More

Warning: No valid license found

First, please check if you have installed the latest version of XP/VS Server. Second, did you reboot your machine after installing XP/VS Server? Third, please verify if our Service is running. Under "services.msc" --> Check if Start-up type from "Thinstuff XP/VS Server for Windows" is started and set to automatic.

Performance Issues

Under Windows 7 the first user logon usually takes less then 35 seconds for each user and the initial user profile weighs approx. 5MB. With Windows 10 this has increased dramatically. The first user logon now usually takes up to 2 minutes or more for each user and the resulting user profile weighs approx. 130MB!

Read More

How can I become a Thinstuff Reseller?

If you want to become a Thinstuff Reseller or are interested in reselling our software just contact our sales team and tell us something about your company.

Contact Sales


More information:
2022-07-05 15:08

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